Your privacy is more than a legal obligation for ald99 — it is a core principle we uphold in every aspect of platform operations. This document explains in detail how we collect, use, store, and protect your personal information.
Six core pillars that ensure your personal data remains safe and protected on the ald99 platform at all times.
All data transmitted between your device and ald99 servers is protected using industry-grade 256-bit SSL encryption. Your information cannot be intercepted or read by any third party during transmission.
Access to player personal data is restricted to ald99 staff who require it for specific duties only. All access is logged and periodically audited to ensure no unauthorized use occurs.
Your personal data is stored in premium data centers with multi-layered physical and digital protection. Automatic backup systems ensure your data is never lost, while a clear data retention policy limits storage duration.
Ald99 does not sell, rent, or commercialise players' personal data to any third party for marketing or business purposes. Your data belongs to you, and we fully respect that right.
Players have the right to access, correct, or request deletion of their personal data at any time. We provide a simple and transparent mechanism for you to manage your own privacy preferences.
You can choose the types of marketing communications you wish to receive from ald99 at any time. Unsubscribing from promotional notifications is simple and immediate — your right to privacy is fully respected.
Ald99 collects your personal information through several channels when you use our platform. This data collection is necessary to provide a safe, fair, and responsible service to all players.
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Identity verification (KYC) and account management |
| Contact | Phone number, email address | Account communications and customer support |
| Finance | Bank account number, bank name, e-wallet details | Deposit and withdrawal processing |
| Technical | IP address, device type, web browser, session ID | Security, fraud detection, optimization |
| Usage | Betting history, games accessed, session duration | Responsible gaming and platform analytics |
We only collect data that is strictly necessary for the stated purposes. The principle of minimum data collection is a core principle guiding every operational decision we make. You will never be asked to provide information that is not relevant to a clearly defined purpose.
Collected information is used responsibly for the following purposes. Each use of data has a valid legal basis, whether grounded in contract, legal obligation, legitimate interest, or your consent.
Ald99 will not use your data to make automated decisions that materially affect your rights or interests without appropriate human review.
Ald99 does not sell or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your information with the following parties under limited and controlled circumstances:
Payment processors, KYC service providers, and IT infrastructure that supports platform operations — subject to strict data processing agreements.
Government authorities, law enforcement bodies, or courts when ald99 is required to do so by a valid order or applicable law.
All third-party service providers working with ald99 are required to sign Data Processing Agreement that sets strict data protection standards. They may only process your data in accordance with ald99's instructions and may not use it for any other purpose.
If ald99 undergoes corporate restructuring, a merger, or acquisition, user data may be transferred as part of the business assets. In such situations, you will be notified in advance and your privacy rights will continue to be protected.
Ald99 invests seriously in cybersecurity infrastructure to ensure your personal data remains secure at all times. The technical and organisational measures we have implemented include:
In the event of a data breach that may affect your rights and freedoms, ald99 is committed to notifying you within 72 hours of becoming aware of the incident, in line with international data protection best practices.
The ald99 platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect certain functions of the ald99 platform. For more information on managing cookies, refer to your web browser's documentation.
As an ald99 player, you have the following rights regarding your personal data. ald99 is committed to facilitating the exercise of these rights in a transparent and timely manner.
Request a copy of all personal data we hold about you in a readable format.
Correct any inaccurate or incomplete personal data in our records.
Request deletion of your personal data in certain situations permitted by law.
Request restriction of your data processing under certain circumstances while a dispute is being resolved.
Receive your data in a structured, machine-readable format for transfer to another service.
Object to the processing of your data for direct marketing purposes or on the basis of legitimate interests.
To exercise any of the above rights, contact the ald99 support team via 24/7 Live Chat. We will process your request within 30 working days from the date of receipt.
Ald99 Platform is not intended for individuals under the age of 21. We do not intentionally collect or process personal data from children or minors.
If we find that we have inadvertently collected data from minors, we will take immediate action to delete that information and close the associated account. Parents or guardians who become aware that their child has registered on this platform are advised to contact our support team immediately.
In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. In such cases, ald99 ensures that such data transfers are protected through the following mechanisms:
You have the right to obtain further information about the data transfer mechanisms we use. Contact our support team to receive a copy of the relevant safeguards.
Ald99 does not retain your personal data longer than necessary. Data retention periods are determined based on operational requirements, legal obligations, and the legitimate interests of the platform.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Ongoing service management |
| Transaction records | 7 years after transaction | Financial legal obligations |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| System log | 12 months | Security and fraud detection |
| Marketing data | Until consent is withdrawn | Based on player consent |
Upon expiry of the retention period, your data will be securely deleted or protected using irreversible anonymisation methods.
Ald99 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. All amendments will be posted on this page with an updated revision date.
For significant amendments, ald99 will notify active players via email or in-platform notification. Continued use of the platform after such notice constitutes acceptance of the updated policy.
For any inquiries, concerns, or requests relating to this Privacy Policy, please contact the ald99 customer support team via 24/7 Live Chat or visit the FAQ us. We are committed to responding to all privacy inquiries within 3 business days.
Your data is protected with the highest-level encryption on the ald99 platform. Register now and enjoy a safe, fair, and exciting gaming experience alongside millions of Malaysian players.